FAQ's (english)

The following FAQ's apply mainly for orders shipped to the US:

At the moment, all orders shipped outside of Mexico are final sale and can't be exchanged or returned. For any concern please send an email to atencion@holicnation.com

We process all orders in Mexican Peso (MXN), but our products and shopping cart summary are shown in USD for you.

However, you will checkout and pay in MXN at the most current exchange rate ($1USD ~ $20MXN).


Orders are processed Monday - Friday, excluding Mexican holidays. Please allow 1-2 business days for processing.

The shipping cost is around $25USD ($500 MXN) and is sent via Fedex International Ground. It takes around 3-6 business days to arrive.

We also offer Fedex International Express for around $55USD ($1,100 MXN). It takes around 2-4 business days to arrive.

We are not responsible for lost or stolen packages or packages delayed by the carrier. So, please keep a close eye on your order progress. All international orders are subject to customs fees determined by their countries regulations.

For US orders we accept: Paypal, Visa, Mastercard, and American Express.

As long as you haven't recieved your tracking number, you can modify your order by sending an email to: atencion@holicnation.com.

Subject: Change / Cancel order #####

All orders shipped to the US are via Fedex International. The tracking number will be sent to your order email so you can follow the shipping progress.

Please allow 1-2 business days after you place your order to receive your tracking details.

For any concern regarding your order please send an email to atencion@holicnation.com. If you've received your order and something's wrong with it we need to be notified within 5 days of receipt. If the item is defective, damaged or incorrect we'll need a photo when you contact us to help! 

We are not responsible for lost or stolen packages or packages delayed by the carrier. So, please keep a close eye on your order progress. All international orders are subject to customs fees determined by their countries regulations.